Quick answers to common questions about ordering from Sandlane Auto.
Orders
Can I change or cancel my order?
Please use our Contact Us page as soon as possible. We can only change or cancel an order before it enters processing or dispatch.
How do I choose the right product or option?
Review the product description, available options, dimensions, and compatibility information on the product page before ordering. If anything is unclear, contact us with the product name and details about your vehicle or intended use.
Delivery
Where do you deliver?
Sandlane Auto currently focuses on delivery within the United Arab Emirates. Delivery availability and any shipping charge are confirmed at checkout for your destination and order.
When will my order arrive?
The delivery window shown at checkout or in your order confirmation is an estimate. Timing can be affected by the destination, courier capacity, public holidays, weather, or other events outside our control.
How can I track my order?
When tracking is available, we send it using the contact information provided with the order. Tracking may take a short time to update after dispatch.
Returns and Refunds
What is your return window?
You may request a return within 30 days of delivery. Eligible items must be unused, in the condition received, and returned with their original packaging and proof of purchase. Contact us before sending anything back so we can review the request and provide instructions.
What if my item arrives damaged, defective, or incorrect?
Contact us within 48 hours of delivery with your order number and clear photos. Keep the item and packaging while we review the issue.
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by applicable law.
When will I receive my refund?
After an approved return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.
Support
How do I contact Sandlane Auto?
Use our Contact Us page for product questions, order support, delivery issues, or returns. For order-related requests, include your order number and the email or mobile number used at checkout. Please never send payment card details through the contact form.